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Banks and Non-Banking Financial Companies (NBFCs) play a crucial role in our financial lives, providing us with various services like loans and credit facilities. While most of these institutions maintain ethical practices, some unfortunate individuals might experience recovery harassment during debt collection. Unfair tactics, incessant calls, and aggressive behavior can turn an already stressful situation into a nightmare. If you find yourself facing such an issue, it’s essential to know your rights and how to complain effectively against a bank or NBFC for recovery harassment.

The Ombudsman appointed by the Reserve Bank of India (RBI) possesses certain powers and functions to effectively address and resolve complaints lodged by customers against RBI-regulated entities. The powers and functions of the Ombudsman include:

The RBI Integrated Ombudsman Scheme 2021 is a framework introduced by the Reserve Bank of India (RBI) to enhance and streamline the grievance redressal mechanism for customers of banks and Non-Banking Financial Companies (NBFCs). The scheme consolidates and replaces the earlier separate Ombudsman schemes for banks and NBFCs, aiming to provide a unified and efficient platform for complaint resolution.

The Centralised Receipt and Processing Centre (CRPC) is a facility established by the Reserve Bank of India (RBI) to receive, process, and manage various types of complaints and grievances filed by individuals against RBI-regulated entities. It serves as a centralized hub for handling complaints and ensures their effective and efficient processing.

In India, the banking sector plays a significant role in the lives of millions, offering a range of financial services to individuals and businesses alike. While most banks maintain high ethical standards, there have been cases of bank harassment where consumers have faced unfair practices during debt recovery or other interactions. To protect consumers from such harassment, the Reserve Bank of India (RBI) and the government have put in place several regulations and guidelines. This blog explores the key laws and provisions that safeguard individuals against bank harassment in India.