Want to file a complaint with RBI against any bank or NBFC? We are here to help!

We understand that financial matters can be complex and sometimes issues arise that require intervention from a higher authority. That’s where we come in – to assist you in raising your concerns and ensuring that your voice is heard.

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Why take our help?

Assistance in Complaint Filing:

We have streamlined the complaint filing process, making it quick and hassle-free. Our team ensures that you can submit your complaint with ease, without any technical complications.

Prompt Resolution:

We strive to expedite the resolution of your complaints. Once you submit your complaint, we will work diligently to ensure it reaches the relevant authorities at RBI for investigation and resolution.

Expert Guidance:

 Our team consists of experienced professionals & lawyers well-versed in banking and financial regulations. We are committed to providing you with accurate information and guidance throughout the complaint resolution process.

Comprehensive Support:

Our support team is available to assist you at every step. If you have any queries or need additional guidance, feel free to reach out to us. We are dedicated to providing you with the support you need until your complaint is satisfactorily resolved.

Confidentiality and Security:

We understand the importance of maintaining the confidentiality of your personal information. Rest assured, all your details and the nature of your complaint will be handled with utmost care and strict confidentiality.

Empowering Consumers:

We believe in empowering consumers by giving them a platform to voice their concerns and hold financial institutions accountable for any lapses. By filing a complaint with RBI, you contribute to improving the overall banking and financial ecosystem.

How it Works ?

Complaint Submission

Begin by providing details about the bank or NBFC against which you wish to file a complaint. Describe the issue you have faced in a clear and concise manner. Include any relevant supporting documents, such as transaction records or correspondence with the financial institution.

Documentation Review

Our team will carefully review the information you provide to ensure it meets the necessary criteria for filing a complaint with the RBI. If any additional details are required, we will promptly reach out to you for clarification.

Complaint Forwarding

Once your complaint is verified, we will forward it to the appropriate department at the RBI, along with all the supporting documents.

Resolution

When a resolution is reached by the RBI, you will receive an email. If any further steps are necessary, we will guide you accordingly.

Frequently asked Questions

Any individual, including customers, depositors, borrowers, or any other stakeholder, who has a grievance or complaint against an RBI-regulated entity such as a bank or NBFC, can file a complaint.

  • Contact the Bank or NBFC: In most cases, it is advisable to first attempt to resolve the issue directly with the concerned bank or NBFC.
  • Approach the Banking Ombudsman Scheme: If you are unable to resolve the issue with the bank or NBFC or if you are dissatisfied with their response, you can escalate the complaint to the Banking Ombudsman Scheme.
  • File a Complaint with RBI: If the issue remains unresolved after approaching the Banking Ombudsman, or if your complaint is of a systemic nature, you can directly file a complaint with the Reserve Bank of India.

After a complaint is submitted through the portal, it undergoes a scrutiny process to assess its validity. If deemed valid, the complaint is then forwarded to the office of the Ombudsman for further examination.

The Ombudsman has the authority to request any necessary information or certified copies of documents related to the complaint. Using their jurisdiction, the Ombudsman facilitates the settlement of the complaint through their established mechanisms and processes.

No, the Reserve Bank of India (RBI) does not charge any fees for filing complaints against RBI-regulated entities. The RBI’s objective is to provide a transparent and accessible platform for individuals to address their grievances and seek resolution without any financial burden.

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